Shipping & Handling
Domestic Shipments - During checkout, you have the option to select a shipping service. If a free shipping option or a flat fee is available, the order is shipped via Canada Post Expedited, UPS or Purolator and delivered within 2-7 business days for most provinces.
We ship 95% of our orders in 2 business days. If we can not fulfill your order in this time frame, you will be informed about why your order can not be fulfilled; then you can decide to wait or cancel the order.
Replacement products in case of warranty or exchange are shipped via Canada Post Expedited and delivered within 2-7 business days for most provinces.
If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.
For P.O. BOX - Canada Post Only.
Lost Packages - If for some reason, your package becomes lost or stolen please let us know so we can start a claim with the courier. We will NOT ship another item until the service provider contacts us about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. We are not responsible for stolen or miss-delivered packages.
International Shipments - During checkout, you have the option to select the courier, shipping service and rate. Couriers may have fees associated with their delivery. We, Shark Electronics Ltd. DO NOT pay duty fees or taxes on international shipments - these fees are the buyer's responsibility. By checking the Terms and Conditions box during checkout, you understand and agree to pay all fees associated with the delivery of your product and that Shark Electronics Ltd. is not responsible for such fees. We have no way to estimate the cost of these fees, and we urge you to do your research prior to purchasing from us.